For people living with disability | 2011




НазваниеFor people living with disability | 2011
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источникhttp://www.cityofadelaide.com.au/assets/coa/Info/access-adelaide-guide.rtf
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Access Adelaide Guide

for people living with disability | 2011


TABLE OF CONTENTS


A message from the Lord Mayor of Adelaide

A Resident’s View of Accessible Adelaide


1. THE ACCESS ADELAIDE GUIDE

Using the Access Adelaide Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Accessible Adelaide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4


2. TRANSPORT

Travelling to Adelaide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Public Transport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Taxis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Mobility Support Initiatives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13


3. SERVICES

Emergency Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Police Stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Hospitals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Post Offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Disability Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Visitor Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Currency Exchange . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21


4. LOCATIONS

Parking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Public Accessible Toilets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Adelaide Attractions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Playgrounds and Park Lands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Cinemas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Libraries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Adelaide City Council Community Centres . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Major Tertiary Education Campuses in the City . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Free Internet and Wi-Fi Hotspots in Adelaide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41


5. THINGS TO DO IN ADELAIDE

Shopping and Eating Out in Adelaide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Major Festivals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Disability Arts Organisations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44


6. FURTHER INFORMATION

Adelaide City Council . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45


A Message from the Lord Mayor of Adelaide


Welcome to Adelaide City Council’s new Disability Access Guide.


The City of Adelaide prides itself on being a livable city and Council strongly believes that people with disabilities should have equitable access to the city’s buildings, facilities and services.


Council is committed to improving accessibility and strives continually to improve its services for people with disabilities.


This guide provides information and maps to help you access the City of Adelaide and enjoy all it has to offer. I hope it proves an invaluable resource!


Council welcomes feedback on this guide, so if you have any thoughts you would like to share, please email us at city@adelaidecitycouncil.com


Stephen Yarwood

LORD MAYOR


A Resident’s View of Accessible Adelaide


‘Adelaide is a great place for people with disabilities to get around.

Whatever you want to do is close by.


‘We’re lucky that Adelaide is fairly flat which makes it easy for a manual wheelchair to get around. Rundle Mall, many arcades and streets have reasonably wide footpaths that make for ease of movement throughout the city.


‘Most theatres, cinemas, markets, cafes and restaurants cater for people with disabilities. If you wish to travel out of the city there are plenty of ways to get around using trams, buses, trains or wheelchair taxis.


‘It always pays to explore your options before going anywhere and this can be done through your hotel or tourist information centre or by following the information in this guide.


‘I’m proud to be a resident of Adelaide and hope that you will come to find how easy it is to fit in and have fun in my city. Give it a go!’


Neil Sachse


1. THE ACCESS ADELAIDE GUIDE


Using the Access Adelaide Guide


This guide includes information for people with disabilities to get to Adelaide; to travel in and around the city; and to find places to enjoy. It also includes contact details for organisations with further information.


Readers can also now customise the guide and print just those sections they need for their visit. Information directly relevant to people with disabilities is provided in the first half of the guide. The second half lists general services, attractions, festivals and things we recommend you see and do while you are in Adelaide.


People from around Australia have contributed their ideas about what they look for before visiting a city and we thank them for the contributions that have shaped this guide.


Suggestions, changes and corrections to improve this guide are always welcome. Please contact Adelaide City Council on (08) 8203 7203 or email us at city@adelaidecitycouncil.com


People with a hearing, speech or communication impairment and with access to a Teletypewriter (TTY) or internet access can communicate with the Adelaide City Council by asking for the customer service number

(08) 8203 7203 via the following methods:


• TTY - phone toll free: 133 677

• Speak and Listen – phone: 1300 555 727

• National Relay Service - connect to: iprelay.com.au/call/index.aspx


Accessible Adelaide


Scramble Crossings


Adelaide has a number of busy street intersections where pedestrians on all corners walk across at once, in any direction. If you have vision impairment, you may wish to get some practice or training from orientation and mobility instructors about the best way to cross safely at these scramble crossings, sometimes also referred to as ‘barn dance’ corners.


Pedestrian Activated Traffic Signals


At street corners with lights, pedestrians will find a button with a raised directional arrow making a slow beeping sound. Pushing below the arrow tells the light sequence that a pedestrian wants to cross. There is a symbol of the walking man in green and a fast clacking sound to indicate when it is OK to go. The arrow symbol will vibrate when it is OK to go for people who get their safety information by touch. These buttons are found on tall traffic poles and also on half poles.


Safe Laneway Crossings


Adelaide City Council has created ground surface signals for people with vision impairment about to cross a laneway or vehicle exit point from a public footpath. A band of tactile ground surface indicators tiles with circular bumps, span both sides of the footpath to warn of a change of slope, a ramp, a step, the edge of a transport platform, or to indicate you are entering traffic.


Braille Signage


In a partnership with the Guide Dogs SA.NT and the Royal Society for the

Blind, the Adelaide City Council has installed Braille pedestrian signs at the Currie, Grenfell and King William Street intersection.


Consisting of both large letters and Braille, the signs are located on traffic signal poles at each corner of the intersection. The signage will be monitored and reviewed with the view of installing more signs at other city locations in the near future.


Hearing Assistance


People who use hearing aids can access extra or augmented sound levels in places that display this sign. If you are making a booking for a venue, ask if they have hearing assistance and where it is located so that you can book these seats. At the venue, switch your hearing aid to ‘T’ (Telecoil). If an FM or infrared system is used, discreet headsets or lanyards offer similar clear hearing opportunities.


Public Volume Controlled and TTY Phones


Many public phones are available at accessible heights and have volume control. Adelaide also has a number of TTY telephones (teletypewriter phones) for people who use typing instead of speech to communicate. These phones are available at:


• TAFE SA, City Campus, Level 1, 120 Currie Street, Adelaide

• Charles Street Plaza, below David Jones in Rundle Mall (Charles Street entrance)

• Adelaide Festival Centre, foyer, King William Street, Adelaide

• Royal Adelaide Hospital, Emergency Department, North Terrace, Adelaide

• Women’s and Children’s Hospital, Main Entrance, ground floor foyer, Kermode Street, North Adelaide


2. TRANSPORT


Travelling to Adelaide


Adelaide is a friendly, relaxed and environmentally conscious city. With beautiful stone buildings and wide boulevards surrounded by expansive parklands, the central business district is easy to navigate and features many attractions all within walking distance.


Adelaide Airport: Facilities and Services


1 James Schofield Drive, Adelaide Airport

Phone: (08) 8308 9211

Website: www.adelaideairport.com.au/air-travel/passengers/special-needs


Adelaide Airport is a 15-minute drive west of the city. It is the major gateway for international, domestic and regional air carriers.


Before you arrive

If you need assistance to move around the terminal (on a people mover), to check in, or carry your baggage, please contact the airline in advance of your arrival.


Facilities inside the airport

Information on the location of the airport’s accessibility features is available from an interactive directory and way-finding boards located in the central retail area past Security. Volunteer Airport Ambassadors, who wear maroon coloured jackets with a dark skirt or pants, may also be able to answer questions or provide assistance.


Please Note:

• lower check-in counters are available for people using a wheelchair

• some check-in counters have a Counter Hearing System

• male and female public toilets have ambulant cubicles

• unisex accessible toilets are available throughout the terminal


Travelling to the city

Taxis to the city are managed by concierges who can request a wheelchair accessible taxi. There may however be a wait as the city’s 90 access taxis are often busy at school transport times. It is therefore advisable to book ahead on 1300 360 940 (service available 24 hours a day, 7 days a week).


The public bus stop is on the upper level at the southern end of the terminal and is served by a mixture of accessible and non-accessible buses.


Pick up/drop off areas are found at both ground and upper levels. Ramps are available from road to the pavement in certain locations. Clearly signed disability parking - both short and long term - is located near the entrances for cars that display the Australian disability parking permit. Transport from the long term car park is available on an accessible shuttle bus.


Airlines


Qantas

Phone: 131 313 (domestic and International); 131 223 (flight arrivals)

Website: www.qantas.com.au


Qantas offers many services to passengers with disabilities, details of which are on the Specific Needs tab of its website (see above). Customers who have a hearing or speech impairment can also call Qantas via the National Relay Service 24 hours a day, 7 days a week.


Qantas advises passengers to mention their support needs when booking flights and to give details of any mobility or medical equipment which will be carried, or may be required, in-flight. Passengers also need to mention any dietary requirements when booking and if they are on medication. Please ensure you carry the medication needed for your trip in your cabin baggage.


Customers with high-level support needs who require the full-time assistance of a carer while they are seated on a plane are eligible to apply for a Qantas Carer Concession card. This card entitles cardholders to a 50 per cent discount off full price business class domestic airfares, 20 per cent off full price economy domestic airfares, or 10 per cent off the majority of domestic discounted airfares (except red-e-deals). The carer needs to be nominated when the flight is booked. The Qantas Carer Concession card is a photo ID card that is valid for three years. Contact NICAN: 1800 806 760 or nican.com.au/service/qantas. The State-issued Travel Pass for Person with Vision Impairment can also be used to gain this concession.

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